I can't make any phone calls.

  • 19 maj 2020
  • 3 svar
  • 1 visning

Hey, I rarely do phone calls because I just use Whatsapp call or Skype. But I came to realize that I can't do any phone calls for some reason. The name of the contact I am calling is on my display but it hangs up after 3 seconds and that goes for all type of numbers no matter if abroad or swedish. In the app I tried to turn off "Utlands-/betalsmantal" but it just doesnt let me turn that off. It gives me a notification that it is now turned off but the switch just stays there and if I reopen the app its still turned on. I believe that's where the problem lies but I could be wrong. If anybody could help me with that.

Kind regards,

Lars


3 svar

Användarnivå 4
Emblem +4

Hello @Lars-Sowig,

Restart your phone now and it should work for you! The "out" option was on double on your subscription that made some kind of lock for some reason. It's fixed now :)

Regards,
Emil

Hey I still have the switch green for "Utlands-/betalsmantal" but I can do phone calls now!

I am only concerned for unwanted extra costs so if we can disable this function somehow remotely? That would be great. Other than that, thank you very much!

Användarnivå 4
Emblem +4

Hello again @Lars-Sowig,

You can turn "utlands-/betalsamtal" off if you want to. It won't affect usage within Sweden so you'll still be able to call and text Swedish numbers.

Regards,

Emil

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