Abonnemang pausades 3 timmar för tidigt!

  • 30 June 2020
  • 4 svar
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Mitt svenska är inte så bra, så förlåt mig att posta detta på engelska.

To cope with the data we need in our semesterhus (using it as our working location due to the Corona pandemic) we use a second Vimla SIM in case we go over 100GB in a month with the first Vimla SIM. This month we went over 100GB so I activated the second SIM some days ago and I scheduled it to pause per 2020-07-01 (as our regular SIM should take over at regular speed again on that day).

Today however between 21:10 and 21:15 suddenly our internet connection was lost. Our modem showed "No Service".

To outrule a network outage I switched SIMs and the connection was re-established. (at a very low speed as expected).

Meaning Vimla already pause our second SIM.

As per the Vimla information on pausing a SIM, that should take place at the start of the new month. In our case 2020-07-01 at 0:00, and NOT on 2020-06-30 at 21:15.

Now I did not have any reasonable connection for about three hours (the most busy of the day!!) while I have paid for it! 
And YES I know my money is kept on the account, but still I could not use it when I needed it. That is quite irritating and disappointing.

Please Vimla, stick to your promises: If you state to pause on the month-change, then do it at the month change.

Please let me know on how you can ensure this will not happen again.

 

Now I DO hope you will re-establish the regular speed on our first SIM at 2020-07-01 at 0:00…….


4 svar

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BTW: I just checked “Mitt Vimla’ for our second SIM.

There are 2 messages that show up:

 

1. Pågående pausning / Ditt abonnemang kommer att pausas den 2020-07-01

 

2. Ändring av abonnemang / Ditt abonnemang kommer att nedgraderas till 3 GB den 2020-07-01

Both are correct.

BUT: on the ‘start’page it also states there is NO Surf / Samtal / SMS left. (not correct)

On the “Sparrad data” page it mentions "Total data sparad 0 B ”. (not correct)

In total I paid for 3 + 3 + 50 = 56GB. I used 21.91 GB (förbrukning page), that means that there should be 34.09GB “sparad”. Where did that go?

 

Användarnivå 2

We just noticed (messages coming in VERY slow) that Vimla send us an email at 21:05 that states “Ditt abonnemang är nu pausad så det går inte att använda till samta, meddelanden eller surf”.

 

Well, that apeared to be exactly the case. THREE hours too early!

Bit of a pity that we never received that at the time because the SIM went out of service at approx the same time…..

 

Användarnivå 2

BTW: I just checked “Mitt Vimla’ for our second SIM.

There are 2 messages that show up:

 

1. Pågående pausning / Ditt abonnemang kommer att pausas den 2020-07-01

 

2. Ändring av abonnemang / Ditt abonnemang kommer att nedgraderas till 3 GB den 2020-07-01

Both are correct.

BUT: on the ‘start’page it also states there is NO Surf / Samtal / SMS left. (not correct)

On the “Sparrad data” page it mentions "Total data sparad 0 B ”. (not correct)

In total I paid for 3 + 3 + 50 = 56GB. I used 21.91 GB (förbrukning page), that means that there should be 34.09GB “sparad”. Where did that go?

 

Today the numbers on the paused subscription look OK again.

Still wondering about the time the pause started (21:0

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Again, pausing that was scheduled for 1/1/2021 was done at 31/12/2020 21:10…

I gues my previous message (from 6 month ago) never reached someone from Vimla.

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